Orders could be delayed further
Covid closures across the world
We are experiencing first hand delays due to Covid-19 outbreaks within some of our vendors. We will be maneuvering to avoid further delays. Naturally due to high demand we are able to ship at the 3- 4 weeks since purchase. Due to this delay we expect some orders that were placed around BFCM to New Years to ship between 5-6 weeks until we catch up to the cue. Thank you for your patience and trust in Reloptix.
Looking for status updates?
Just checking the facts
delays we are observing
We are tracking current order delivery times and witnessing carrier messages for delays. Find information below pertaining to your region and service to see public messages from USPS, UPS and DHL.
international orders that do not provide a phone number may experience longer delays
Shipping carriers need to contact you prior to your package delivery to collect import taxes. They will not go out of their way to collect your taxes and will sit on your package
Exporting to Russia
We have had some delays with our packages through Russian Customs offices. We recommend setting up favorable ship to Russia services such as
https://qwintry.com/ru
UPS Covid-19
UPS suspends service gurantee
Some services have been reinstated for guaranteed delivery times, Reloptix international services reinstated on this list are UPS World Wide saver
USPS Covid-19
USPS First class mail update
From what it looks like, USPS is addressing delays for first class packages which is what Reloptix uses for domestic shipments within the U.S if you have opted for FREE SHIPPING. These prices are economical for us to be able to offer free shipping at our already low prices. It appears as though USPS is upping the standard which is good news. However, It looks as though they want to make more use of their trucks for transporting instead of costly air fare.
Example shipping during the holidays
California to North carolina
We have noticed during the busy season usps has not been scanning packages until it arrives to your city hub. Here is a recent example of what you might expect for our Free Shipping option (USPS First class). Typically this package should have arrived in 3 days. However across country seems to be taking 7-10 days. This service delay usually lasts from September - February.
USPS First class option for international
This shipping option is available for those that want to save money on shipping costs. As an example from Colorado USA to France during a busy season shipping could only cost $15 however we have recorded a recent USPS First class international to France taking 47 days to arrive from December 8th - January 24th. On top of waiting for our turn around time due to high demand this quickly may not seem like an attractive shipping method to some. However the option is there for those that want to save $35 + on a more expensive shipping label. The difference in time and assurance is what has to be considered here. We have to also consider that during a pandemic there may be multiple delays along the way during travel. As this shipping method is economical the carrier is also shipping these packages in their own economical way they do not place them with express packages. Please be aware of your potential experiences while choosing a shipping option.
international USPS tempory suspension
The Postal Service™ is temporarily suspending international mail
acceptance for certain destinations due to impacts related to the
COVID-19 pandemic and other unrelated service disruptions.
Reloptix most affected countries Australia & New Zealand. We can no longer offer First class international. Customers will temporarily have to choose UPS shipping prices
A word from reloptix
Since we have recently added our newest California team we are seeing more orders fly out the door which is reducing our turn around time from purchase to shipped. We will see improvements on turn around time from late September orders on. We have seen hiccups in shipments from our Colorado HQ to our new lab in California using a premium carrier such as UPS which took an extra 2 days. As we get closer to December we expect to see larger volumes take on longer delays/ hiccups in the shipping system. Be prepared and order accordingly. Thank you for your support and trust in Reloptix for your VR Lens needs!
